Welcome to the FAQ page of Pierrot LLC. Here you will find answers to questions about our French clothing, the shopping process, our return policy, and more. If you do not find the information you need, please feel free to contact us.
How do I place an order? You can browse our website to select the items you like, choose the size and quantity, and then click the “Add to Cart” button. Once completed, go to the shopping cart, click “Checkout” and follow the prompts to enter your payment and shipping information.
What types of clothing can I find on the website? We offer a wide variety of French clothing, including women’s French tops, French dresses, women’s jackets, and men’s clothing, etc., designed to provide you with stylish and elegant choices.
Can my order be cancelled or changed? If you wish to cancel or change your order, please contact our customer service as soon as possible. If the order has not yet been shipped, we will try our best to fulfill your request; if the order has been shipped, you will need to follow our return policy.
How to process returns or exchanges? You can make a return request within 30 days of receiving the item. Please refer to the Refund and Return Policy on our website for the specific process. Please make sure the item is unused and has the original tags and packaging.
How do I track my order? Once your order is shipped, you will receive a confirmation email with order tracking information. You can use this information to track it on the courier’s website.
How much does it cost to ship? Shipping costs depend on your shipping location and the delivery method you choose.
Can I find the items online that I can also buy in the store? Currently, our products are only sold online. We are committed to providing you with a unique French fashion experience, please shop through our website.
Do you provide size guidance? If your size is unclear, you can always contact our customer service.
Where can I find information about promotions and discounts? For information about current promotions and discounts, you can check our website homepage or sign up for our email newsletter to get the latest updates and special offers in a timely manner. If you have additional questions or need more information, please feel free to contact us. Thank you for visiting Pierrot LLC and wish you a happy shopping!
